Dealing with Difficult People: 24 lessons for bringing out the best in everyone

This is more of a pop-psychology book, but I’d recommend it as a quick read for managers, or for anyone who wants to improve their relationships with difficult colleagues.  It’s simply written and concise, and author Rick Brinkman focuses on proactively engaging people, rather than just coping with or countering their behaviours.  I’ve been reading quite a lot about this topic lately, and this one is definitely worth checking out.  (submitted by JS)

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